We would like to satisfy our customers 100%. Our products may be returned within 14 days of original purchase, provided they are unopened ( especially for books , sewing kits and patterns) and in "like-new" condition. Returns that have any damage will not be refunded. Refunds will be issued once items are returned to us. Refunds will not be given for shipping & handling charges. Any shipping on returns will be at the expense of the buyer. The returned goods must include a copy of the receipt, your e-mail address, shipping address and phone number. Products can only be returned after written notification to paulineshandwork.com, please find contact information in the following link Contact information.